FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
1. How long will it take for my order to arrive?
We deliver quickly within 24-48 hours anywhere in Romania, directly from our warehouse in Bucharest.
2. Can I pay cash on delivery?
Yes! You can pay cash on delivery, directly to the courier.
3. How do I know that I placed the order correctly?
After completing the order form, you will receive a confirmation SMS. In some cases, we will call you for phone confirmation.
4. Can I return the product if I am not satisfied?
Of course! You have the right to return the product within 14 days. We make sure you are completely satisfied or get your money back.
5. Do the products have a warranty?
Yes, all RelaxU products benefit from a warranty according to the law — minimum 12 months for individuals.
6. What happens if the product arrives defective?
We will immediately send you a new one or refund you the full amount, without any hassle.
7. Where are RelaxU products manufactured?
The products are carefully tested and selected by our team. Some are imported, others are OEM products under the RelaxU brand.
8. How can I contact the RelaxU team?
Write to us on WhatsApp at +40 750 212 638 or by email at contact@relaxu.ro. We respond quickly!
9. How do I know the product is right for me?
Each product has a detailed description and video. If you have any questions, write to us and we will help you choose what suits you.
10. Do you have any offers or discount codes?
Yes! We periodically offer discounts. Subscribe to the newsletter or follow us on TikTok so you don't miss them.